Lily & Cole Gift Card

Return Policy for Standard Products

For all non-custom products, you have 30 days after receiving your item to request a return.

To be eligible for a return; your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return please reach out to us via the contact page on our site and we would be happy to walk you through the process.

We will not accept returns that are sent back without first completing the returns process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.